Navigating guest discount requests is an art of balancing hospitality and business. In this blog post, we dive into the psychology behind why guests ask for discounts and explore how hosts can handle these situations with professionalism. From understanding guest motivations to crafting responses that preserve relationships, learn strategies to turn uncomfortable conversations into opportunities to showcase the value of your property. Whether you stick to your pricing or make exceptions, discover how to maintain your property’s worth while keeping guests satisfied.

When hosting on Airbnb takes a turn, are you prepared to handle risky guest behavior? This blog post delves into a real-life incident of guests engaging in alarming activities at a vacation rental, raising important questions about host responsibilities, legal obligations, and moral duties. Learn how Airbnb’s Terms of Service guides hosts in these scenarios and explore actionable tips for preventing and addressing problems while safeguarding your guests and property.

In the world of vacation rentals, guest requests can range from simple to highly specific. But what truly defines a “reasonable” request, and how should hosts respond? In this blog post, we explore the heart of hospitality, sharing how hosts can meet guest needs without feeling overwhelmed. Discover practical tips, real-life examples, and why embracing a service-minded approach can boost reviews, increase bookings, and turn guests into loyal customers. Whether it’s extra towels, a wine opener, or removing air fresheners, learn how small gestures can make a big impact and why the best hosts see guest requests as opportunities, not obstacles.

Balancing property management with guest privacy can be challenging for vacation rental hosts. In our latest Host Posts video, we explored a real-life incident where a host entered a property mid-stay to turn off fans, sparking debates about privacy rights.

This blog post breaks down Airbnb’s Terms of Service (updated January 25, 2024) on property access, offering best practices like using smart tech, setting emergency protocols, and improving guest communication. Learn how to manage your property while respecting privacy, avoid negative reviews, and stay compliant. Read on and join the conversation!